Automated Fraud Alerts
We are constantly monitoring credit and debit card transactions to identify and prevent fraud.
Should we identify suspicious transactions, we will attempt to contact you via SMS text message, phone or email to determine if a transaction is authentic or fraudulent.
Please remember that we will never ask for account information, passwords, or other sensitive information during such verification efforts. Our SMS fraud alerts only require a simple yes (Y) or no (N) reply. If you aren’t certain if the message is authentic, please contact us at 800-836-8010 to learn more.
Our new automated system includes:
- Immediate Alerts
When suspicious activity has been detected on your account, we don’t wait for an agent to dial your number – our automated system will contact you by SMS text message, phone or email. - 2-Way Communication
You can take action the second you receive your alert – by texting the provided command, or interacting with the automated system on the phone; simply follow the instructions to answer questions regarding your recent card activity. - Real-time Support
Representatives are ready to assist you at any time to ensure you receive the best defense exactly when you need it.
Don’t delay – Please Log into Online Banking to review and update your contact information to ensure timely communication for fraud alerts.
Frequently Asked Questions
A text message and/or pre-recorded voice call may be sent to your mobile device when there is a suspicious transaction(s) identified. Simply reply to the text to confirm whether or not you recognize the transaction(s). If you indicate that you do not recognize the transaction(s), you will receive a text asking you to call a number for further assistance. There will be a block placed on your card to protect from further fraud. If you reply to the text message indicating that you recognize the transaction(s), the fraud alert will be cleared.
If you do not reply to the text within 30 minutes, a pre-recorded voice call may be attempted to your mobile device and home number listed on your account. If you receive a pre-recorded call, please listen to the prompts provided to review and respond to the validity of each transaction that is reviewed. An email will also be sent to request confirmation of the suspect transactions. You can also call us at any time to validate the transactions or if you have any concerns about the message(s) you received.
SMS stands for Short Message Service and is also commonly referred to as a “text message.” With an SMS, you can send a message of up to 160 characters to another device. Longer messages will automatically be split up into several parts. Most mobile phones support this type of text messaging.
There’s no need to register for automated fraud alerts. As a member of Pittsford FCU you are automatically eligible to receive fraud alerts via SMS, phone or email. Please make sure to review and update your contact information so that you will receive alerts should there be any suspicious transactions on your account.
There’s no cost to use the automated fraud alerts service. Pittsford FCU pays for all costs associated with sending and delivering the SMS fraud alert messages to your mobile device. This service is provided to you free of charge.
Yes! Your security is our first priority! Our fraud alert messages will simply ask you to reply Y or N to confirm charges. We will never ask for your account number, card number, PIN number, or any other personal information via text message. If you ever receive a text message asking for any personal or identifying information, please do not respond. Call Pittsford FCU at 585-624-7474 immediately to report the fraudulent text message.
You will still receive automated fraud alerts via phone and email. A text messaging plan is not required, but is a great way to receive fraud alerts about your Pittsford FCU account.
Please update your contact information as soon as possible so that alerts will be sent to the proper number on file. You will still receive alerts on your home phone number or email, if that information is on file. Accurate contact information is important so that we can reach you in the event we identify suspicious transactions on your account.
Most SMS messages have a maximum length of 160 characters per message. Some alerts may require multiple messages to provide you with all the necessary information. All SMS messages are paid by Pittsford FCU and you will not be charged for any text message alerts.
To opt-out of text alerts, simply reply STOP to any text alert. You will no longer receive fraud alerts via SMS message. You may also opt-out by calling the number provided on the back of your card and asking to be opted out of Automated Fraud Alerts messages.
If you recognize all of the transactions present in the fraud alert. Simply reply “Y”, to confirm the activity as valid. Your card will automatically be unblocked and no further action is required. You may now complete any purchases that may have been declined.
No. Commands can be sent as upper-case, lower-case or a mixture of both.